![]() Processes and/or make reservations, uses guest name, checks availability, quotes rates, explains property amenities, closes sale, explains Track/Picks/Mix, describes Hard Rock Rewards, and enters reservation for transient, casino and group guest into the property management system.Įnsures that proper sales techniques and strategies are utilized to maximize occupancy, rates and revenue.Īssists guests in fulfilling their requests – room changes, extra amenities, etc. Relays “guest requests” to appropriate staff.Įnters text messages for guests into the property’s management system as requested relay guest messages.įollows established emergency procedures and acts as a communications link in emergency situations. directions to property, players club, entertainment, hours of operation of venues, etc. Responds to inquiries regarding property – i.e. Principal Duties & ResponsibilitiesĮnhances the guest experience by providing exceptional service.Įnsures calls are answered promptly and in accordance to department standards.Īnswer incoming phone calls, and/or transfer to appropriate department or guest room Must use reservation script, but not sound scripted. ![]() ![]() The Agent is often the first encounter a guest has with hotel guests and is thus very influential in creating the first impression of the hotel. Performs a variety of tasks including: making reservations and answering/routing phone call, check out guests, delivering messages, handling complaints, disseminating information. ![]()
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